At Urban Mithai, we value your trust. This Privacy Policy explains how we collect, use, and protect your information when you interact with us—primarily through WhatsApp and other direct communication channels.
Information We Collect
Since orders are placed directly via WhatsApp, we may collect the following details:
- Name
- Phone number
- Delivery address
- Order details and preferences
- Any communication shared during order placement
We only collect information that is necessary to process and fulfil your order smoothly.
How We Use Your Information
Your information is used to:
- Confirm and process your orders
- Coordinate preparation, pickup, or delivery
- Communicate updates related to your order
- Provide customer support
- Improve our products and overall experience
We do not use your information for unrelated purposes.
Sharing of Information
We respect your privacy and do not sell or trade your personal data.
Your information may be shared only when necessary, such as:
- With delivery partners (only name, contact, and address) for order fulfilment
- When required by law or legal obligations
All sharing is limited to what is essential for completing your order.
Data Storage & Security
Your information is stored securely through our communication platforms (such as WhatsApp) and internal records.
While we take reasonable steps to protect your data, no method of transmission is completely risk-free. We aim to handle your information responsibly and with care.
Retention of Information
We may retain your information for:
- Order history and future reference
- Customer support and service improvement
If you wish to have your data removed, you can request it by contacting us.
Your Choices
You have the right to:
- Request access to the information we hold about you
- Ask for corrections or updates
- Request deletion of your data (subject to legal or operational requirements)
Third-Party Platforms
Since we operate via WhatsApp, your interactions are also subject to the privacy policies of WhatsApp. We encourage you to review their policies for a better understanding of how your data is handled on their platform.
Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in how we operate.
The version in effect at the time of your interaction with us will apply.
At Urban Mithai, privacy is handled with the same care as our ingredients—simple, transparent, and thoughtful.